Support

FAQs

Q. What e-mail clients do you support?
A. Supported POP3 clients include Outlook (using the Internet e-mail service), Outlook Express, Netscape Messenger or Communicator, Eudora, Pegasus, NuPOP, Z-Mail, and UNIX mail.

Q. What are your e-mail server's addresses?
A. All addresses should point to mail.custominet.net. We recommend that you use your ISP's SMTP server for sending your outgoing mail. If you need to use ours, you must be authenticated, so please call us for details.

Q. How do I setup Outlook Express for Email?
A. See Outlook Express Setup Word Document

Q. What are the DNS (name server) addresses?
A. ns1.custominet.net (207.250.25.2) and ns2.custominet.net (207.250.25.3)

Q. How do I eliminate unwanted emails (SPAM)?
One of the largest complaints that users of the Internet express is the fact that they receive junk email. Junk e-mail, otherwise known as "spam," consists of messages usually created by telemarketers and sent to millions of email accounts. Advertisers send out millions of email messages to users on the Internet, with the knowledge that even if ten thousand people delete the spam, at least one person will visit their website and purchase their advertised products.

There are a number of different things that can be done to reduce or eliminate junk mail that is being received. While these actions may not prevent every possible spam from being received, it will greatly reduce the amount.

1. Never use your primary email address on websites. When buying and/or registering online at any website, you risk having your contact information sold to other companies. Many websites will sell a list of their users to telemarketers, who will sell your email addresses to other advertisers.
2. Create a second email account. If you desire to use your email address to register and/or buy items online, it is recommended that in order to limit the number of spam that is received, that you create a second email account . Information on how to set up Outlook Express to receive email from two different accounts is included Help pages.
3. Don't "unsubscribe". Many telemarketers use special software that will email every possible email address on the Internet. At the bottom of the advertiser's junk mail, there is usually a "unsubscribe" link to a page on their website. As the telemarketer is mass mailing, they usually have no idea what email accounts are active and working, and which accounts do not exist. By going to their unsubscribe page, and entering in your email address, you have just verified a working email address. Instead of decreasing your spam, you have just made it possible for your account to receive much more from other advertisers. You are better off deleting spam, instead of responding to it.
4. Filter the emails in Outlook Express. Use Outlook Express to filter the email before it is received. Left-click Tools, and then left-click Message Rules to set up different filters for the email that is received. If you are not using Outlook Express, most email programs come with the ability to set up filters to keep email from being displayed on the computer.

For more information on how to prevent spam, or resources regarding the anti-spamming laws, there are a number of web sites